09-07-2022 21:19, I have recently cancelled my virgin account after being with them for 7 yearsdue to the horrendous customer service we received when we moved house (full day un paid wasted then an additional 3.5 hours calling a 0345 number to try and resolve a problem that was no error or my own!). This website uses cookies to give you the best experience. Hi Molly. However they do have a web form for making a complaint: https://my.virginmedia.com/my-cases/make-a-complaint, I am not sure why you say you cannot log a complaint online because you no longer have a VM account. Early disconnection fees vary and are based on the type of services taken out, their value, and the remaining period of the contract. 01-05-2022 If you do need to get in touch, just choose the method that suits you best - by completing a contact form, sending us a message, or giving us a call. The best phone number for Virgin Media is their 0845 4541111 customer service phone number, and you can get the details and use our free call-back service by finding the link . I'm guessing you may be on the Oomph package like me which seem impossible to manage online. 01-05-2022 You will need to have already created the third party email and have access to it and know what the IMAP and SMTP server settings are to enter into the webmail settings page. (*Figures based on % of customers who do not re-contact us within 24 hours of using our help pages). When outlining your issue, be sure to include what the problem is, how long it has been going on for, and what the circumstances were surrounding it's onset. If you're looking to access your TV, broadband and phone account including your email, sign in here. Thank you for posting. They certainly are! At the very least, I would strongly recommend you to post the letter at a Post Office and ask them to give you a proof of posting receipt. - edited You clearly have access to the internet because you have posted here. I've been on hold for about 3 hours total now. The enquiries@virginmedia.com and help@virginmedia.com addresses have been discontinued, and any emails sent will bounce back. 06:10. As with most Irish media and broadband companies, Virgin Media support is available to access over three main social media channels. on Also I don't actually have an email from them to click on, as I have deleted the emails they previously sent to me. ", So hence my frustration and tone of my OP. 09-07-2022 Rocketreach finds email, phone & social media for 450M+ professionals. 15:10. 27-01-2022 Hi folks. Learn more, Have I helped? The short answer is maybe. online chat not working, Re: How do customers contact Virgin Media? 08-02-2022 I really dont want to lose this email address and would appreciate some Forum Support if possible. A Virgin mobile account alone is not sufficient. Possibly. unfortunately it just gives me the option to delete (shown Below), rather than change like it used to.do. How do customers contact Virgin Media? on 10:50. Not on mobile, desktop with 3 different browsers! Why have you stopped us from adding new email accounts.Is this another example of dumbing down your services but still increasing our bills.Lets face it on your lowest package that we now have, due to the expensive cost of others.80% of the channels we can get for free elsewhere. This may indicate that it is being upgraded, or that the service has been temporarily suspended. Virgin Media head office phone number: We've highlighted Virgin Media head office contact number 0345 454 1111, so you can get answers to your questions quickly and simply. Search. Our email service is a free service we offer to customers with an active broadband service with us. If this ever happens to you again we have information on how to deal with fraudulent calls here. Save money on your broadband bills with Selectra. Thanks to all authors for creating a page that has been read 98,155 times. If you have mobile with us: - Check your allowances and track your minutes, texts and data usage. I thought that there was an option to say whether or not you were a VM customer. 22:50. They are free if you are on the Gig1 . 11:36, I have to give my credit card details which I am nervous about, on That means you don't have to use Blueyonder.co.uk webmail interface! We also detail this in the Acceptable Use Policy (section 6.5 under Email use), which reads "It is your responsibility to back up the contents of your Virgin Media email account. Can anyone recommend another provider that you can actually talk to? human). Alternatively you can also use your mobile minutes to call without being charged extra. It . is there a solution to enable us to reset the password. Thanks for your post and welcome back to the Community. Many questions can be answered using the FAQ section on either the Virgin Media UK or Virgin Media Ireland websites. Ask the community. Thank you for letting us know and I am so sorry you are facing these issues with your connection. You can use your mobile number instead of your account number in this process. Can you please clarify what you have to give your credit card details for, are you referring to setting up the BQM or something different please? 04-07-2022 Select the Add email account menu option on the left hand menu; In the Add mail account window, enter the email address and password for your external email account and . 25-08-2022 Hi, My wife cannot access her emails, I was going to reset her password as she is unsure what it is. 08-07-2022 I can confirm the number you were called from is not us. It's packed with tips, hints and helpful answers about our products and services. For broadband, TV, landline, and account enquiries, phone 03454541111*. Im trying to set up a new email address on my account. Want to chat to a specific company? Customers can also get in touch via Live Chat or by filling out a web form on the complaint section on Virgin Medias website. 28-01-2022 For further guidance on cancelling your contracts, take a read through our service cancellation guide. 08:48. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. New around here? Saturday: 8am to 8pm. Early cancellation fees are capped at 339, but to work out exactly what yours may be, examine your policy documentation and use the Virgin Media contact details above to get in touch with customer support. This could save you valuable time, as opposed to trying to contact them. You can leave your phone number and get a free callback. We want to help you get the best out of your life with Virgin Media and our customers can manage all their accounts - for broadband, TV, home phone and mobile - all in one place wherever and whenever you like. Contact Virgin Media by phone, web chat, call-back form, email or social media. Use Virgin Media phone lines when calling from a different provider. Contacting Virgin Media - by phone or otherwise. Customer service for home 0800 064 3836. You may have read posts here showing that the email address continues beyond 90 days but you should not . This is due to a current fault with the VM spam settings page which doesn't allow you to change the setting. Looks like post is the only option although you would think as we are in 2022 that an email address would be used as this can be audited and much quicker. You will be greeted by the virtual assistant 'Terri' and asked to narrow down the area of your enquiry before being handed over to a live agent (I.E. 15:14. From here, a Virgin Media representative will be more than happy to put you through to the correct department. Contacting Virgin Media. 08-02-2022 We have been with you for over 18 years and have old @ntlworld email accounts. While this process tends to be the slowest in terms of communicating and resolving a problem, it can be a useful supplement if other methods of contact have been exhausted, or you need to send documents in paper form. Upon suspension or termination of services the content may be removed and permanently deleted by Virgin Media without notice." Following these channels can help the public to keep up to date on promotions such as Virgin Media TV bundles, to be made aware of service updates, and importantly, enable another facility to contact Virgin Media. Selectra is currently closed. Service Operations Manager working in the Supply Chain Team at Virgin Media O2 with past experience as an Executive Resolution Specialist and Assistant Retail Manager with a demonstrated history of working in the telecommunications industry. Did you know, 95% of our customers find the solution to their problem using the help and support pages. Business customers have a slightly more diverse range of options in how to contact Virgin Media Ireland. G o back to how it was.Oh! So I made contact with Virgin Media technical assistance only to be told to contact 'Virgin Media Store' directly. How do customers contact Virgin Media? You do need to sign up for an account but we haven't seen a request for card details previously when setting up a BQM. Virgins phone lines are open from 8am to 9pm Monday to Friday, from 8am to 8pm on Saturday and from 8am to 6pm on Sunday. Learn moreHave I helped? While Virgin Media does offer live chat as a way to get help, they also have a phone number. Mon-Sat 9am-5pm. The Virgin Media community has over half a million members. While 0845 4541111 is Virgin Media's best toll-free number, there are 6 total ways to get in touch with them. Having had a thorough search through their website, despite being referenced frequently, the Virgin Media live chat facility does not seem to have an actual presence at this moment. ?I want to open a new email address not close my Virgin Media account.That being said I really, really have on a few occasions over 18 years.The only relevant part to me in the whole reply was, "The ability to add additional emails has currently been removed, my apologies for any inconvenience this may cause. Once your VM broadband account is closed you should get 90 days use of the email address before it is closed down. The first thing is to try that "My Virgin Media" route for the secondary email account and see if you can get in. 10:38. We are working on it.' That being said, if your subject is more complex, relates to an ongoing complaint or is likely to take a large amount of time, then contacting the Virgin Media Customer Care department may be more appropriate. They cannot wriggle out of it. Need a helpful hand to show you how to make a payment? New customers are not able to create an email account at sign up, and existing customers are not able to make additional email accounts. You can then get to the page to reset the password by clicking on "Update settings" and then "Account details". To find contact information for a newspaper or TV station, search the name of the media outlet online. 09:19, I got through yesterday via the Whatsapp which I think is a very good service. It's free and takes less than a minute to check and compare. It's easy to find the help you need for your broadband, home phone and mobile account on the go. Sign up today. online chat not working. I am aware they have a web form but when I log in as my account is no longer active the web form and web chat just come up with an error. You can add attachments in this section of the contact form. If you need to contact Virgin Media for any reason, there are a couple of methods you can use to reach the provider such as:. For mobile enquiries, call 03456000789*. Customer service free from Virgin Phone or Mobile 150. This article was co-authored by wikiHow Staff. The best way is to get in touch with them directly. Monday to Saturday: 9am to - 9pm (Local time) Sunday: 10am to - 7pm (Local time). and is reached by going into manage other accounts. And obviously some other people are having trouble too. We use cookies to deliver our services, and, if you agree, for analytics purposes to improve our services and to deliver customized ads. wikiHow's Content Management Team carefully monitors the work from our editorial staff to ensure that each article is backed by trusted research and meets our high quality standards. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide. This renewable energy agreement will power Virgin Media's main offices, contact centre, TV studios, data centres and regional transmission sites across Ireland and will support our . 05-07-2022 We will continue to provide support for already existing email accounts, which will remain open. Hub 5 is designed for Gig1 fibre broadband and comes with more wireless channels, so it offers the following benefits: Faster WiFi speeds for next-generation games consoles and the latest smartphones. Thanks. 2. Learn more, Have I helped? To learn how to contact Virgin Media through their online forums, scroll down! I then wanted to file a complaint as I still havent received my refund, received any compensation plus I want it documented so no one has to go through this drama in the future. Cancelling my Virgin Media contract help page. The Virgin Media customer service phone number shown below is the single point of contact for all queries, including technical support and complaints. I go to the upgrade section in "My Virgin Media" and it takes me to this page below, and the chat button has never worked, so I'm assuming your system is totally overloaded, and you don't have enough staff. In this guide, we have assembled the simplest Virgin Media contact numbers and details for both household and business customers to help you get to where you need to be. I have this problem also. I just want a broadband upgrade also. Hey @DCas, thanks for reaching out to us.Sorry to hear you're having issues with the Virgin Media account and email linking.You may wish to use Outlook / iCloud email addresses and with those you will be able to link it to your Virgin Media account.As a rule of thumb, majority of email domains are compatible, as Graham mentioned earlier, it's just Gmail that has an issue sometimes.Let us know how if you need any more help.Kind regards. 12:17. on I have been unable to access my Virgin Media web email for about 3 hours. on Hi @Crashedagain, thanks for your message. on Welcome to the community! Sales service for mobile 0800 064 3820. The webchat and the text service don't always work 24/7, phone calls take priority when contacting VM. When you're in a bundle, changing any service within that bundle can cause you to lose any bundle discounts so due to this, you'd need to speak to the team.
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