StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. At the time of this writing, nothing has been proven in court. Please add me I lost roughly $600. All of these happen in 10 minutes. Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. Mobile app: Many events this past month were canceled. Since COVID-19 has come, StubHub's new policy is no refunds. No refund or voucher has been offered. Add me I had cancelled tickets in Arizona last year. Four proposed class action lawsuits against StubHub over its apparent refusal to issue refunds for tickets to events canceled amid the COVID-19 pandemic have been consolidated into a multidistrict litigation(MDL), a legal mechanism through which individual cases filed in different federal courts are brought together before one court to save time, money and resources. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. A Wisconsin man has filed a $5 million dollar federal class-action lawsuit against StubHub for not refunding money he spent on a suspended NHL game. They offered me 125% of price paid in credit or refund to my CC. The settlement will also end a multi-state investigation into StubHubs alleged refusal to provide customers with refunds for cancelled events, reports Law360. Furthermore, is there a class action suit against Ticketmaster? I call Stubhub. Your email address will not be published. Its location on this page may change next time you visit. Who should shoulder those cancellation costs? On basketball tickets that was cancelled and they would not refund them because at that time the NBA had not cancelled all games, even though they never played any after that during the entire year and some. StubHub also challenged the plaintiffs standing for failing to plead that they relied on misrepresentation about the ticket sellers refund policy in their state statutory claims. Well start sending you the news you need delivered straight to you. It is important to note that the settlement is not final and the settlement process is ongoing. They have section 130 row 20 available, but refused to actually give me comparable seats and told me I had no choice. Add me too please! I purchased OHL tickets the day before the game. A California class-action lawsuit has been filed against the ticketing site StubHub. As the pandemic clamped down on live events across the globe, most ticketing outfits had to make rapid changes to keep from being overwhelmed by the sudden stop to cash flow coupled with the cancellation of events. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2021 LawCities.com. Call toll-free from the U.S. or Canada, or chat online with support. Day of the event, I downloaded the tickets only to find they were for the wrong event. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. Sep 15, 2021, 1:28 PM. Be the first one to find this review helpful. Same seats wrong game. StubHub stopped guaranteeing cash refunds. One man is reportedly suing the ticket resale company StubHub for $5 million in a class-action lawsuit. Built into the ticket sellers user agreements and marketed heavily online and elsewhere, StubHubs FanProtect promise has been what the case calls a major component of the companys overall value. A founding partner at the firm, Eric has negotiated groundbreaking settlements that resulted in reforms to business practices, and have favorably shaped the laws impacting plaintiffs legal rights. Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo only offered vouchers to customers who had purchased tickets to cancelled events. However, you've agreed to the terms and conditions of Stubhubs sale policy. This is so ridiculous. Please add, I live in Massachusetts and purchase two tickets to go see Garth brooks. There were over 1000 tickets available last night, but suddenly the venue is sold out, which seems odd for an OHL game. StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. Either take their alternative or take a refund. McMillan lawyer Nick Coulson echoed the sentiment. Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. Read the complaint here: StubHub Refund Class Action Complaint We value your privacy. It was also worth 120% of the original order price. Unsubscribe easily. I am appalled at their lack of customer service and straight out thievery. BOSTON . Call 1-866-788-2482 to speak to a customer service representative from StubHub. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene Lee v. StubHub, Inc., Case No. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . I have not received any information on recovery of my money yet. The court ordered the company to refund customers if the event was canceled and refund them in full. As to the defendants dismissal bid, the court left all challenged claims in place noting that the briefing of this motion and others have been plagued with inefficient tactics. Judge Gilliam opined that some of StubHubs arguments were premature in view of the fact that at the pleading stage, the court must accept every allegation as true. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. Looking for a class action lawsuit in Nebraska. The users allege breach of contract and violations of various California consumer protection statutes. I bought my tickets under a much different safety expectation. In May this year, McMillan had purchased two tickets on StubHub but was denied a refund due to the NHL suspension. Required fields are marked *. "The new policy stated customers would be offered a 120% credit for canceled purchases as a thank you for remaining patient in a very challenging period.. Never received email and Stubhub charged me $288 for not delivering. Read more here: Camp Lejeune Lawsuit Claims. In fact, the suit says, Stubhubs vice president and general counsel testified as much before Congress in February 2020, saying that StubHubs FanProtect guarantee is the hallmark of our business and why we have earned the trust of fans around the globe.. StubHub has not responded to the lawsuit. 12/29/2022. NEVER USE STUBHUB. The plaintiffs are represented by Ahdoot & Wolfson PC and Wittels McInturff Palikovic. Read our Newswire Disclaimer. They told me to sell them. In this . Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. Right before I submitted it, somebody purchased it, and I clicked, unable to fulfill it. The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. StubHub is an eBay company that began selling and reselling event tickets in 2000. I will never use Stubhub again. Your email address will not be published. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. As for the parties request for the creation of a StubHub-only MDL, we find that the actions against StubHub involve common questions of fact, and that centralization of actions against StubHub in the Northern District of California will serve the convenience of the parties and witnesses and promote the just and efficient conduct of the litigation, the seven-judge panel on multidistrict litigation wrote. The plaintiffs may also opt to file a lawsuit on their own. The company blamed the difficulty of recouping from sellers during the pandemic. Our content is intended to be used for general information purposes only. The case seeks monetary damages and restitution remedies for consumers. McMillan's main agenda is for the court to demand StubHub to cease issuing coupons worth 120% of the paid ticket value. This browser does not support PDFs. Adam Silver had to get the Christmas bonanza in- fans be damned. StubHub has my $253 for tickets I sold. The court considered arguments that the plaintiffs agreed either before or after their ticket purchase to arbitrate their claims, but declined them as unsupported. He canceled his concert due to Covid and I am still waiting for my cash refund from StubHub. Re: adele show refund. I was offered alternative tickets. Matthew McMillan accuses the ticket resale company of breach of contract and negligent misrepresentation, among other claims. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHub's method of displaying ticket fees charged to purchasers violated California consumer protection law.
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