Enjoy perks like free continental breakfast and free train station pick-up. If you notice in your credit card statement a duplicated charge, you must request a cancellation and refund by sending an e-mail to customerservice@xcaret.com explaining in detail the duplicated charge, the name that appears in your reservation and the date of visit. Your best memories of Xcaret Have a wonderful day visiting the Xcaret parks and spend moments full of fun. Sorry, we dont have them on rent, neither wheelchairs nor strollers. You can download as many times as you need to while the code is valid. Unlimited snacks and non-alcoholic beverages (oatmeal cookies, fruit, smoothies and flavored fresh water). For the ONE PARK DIGITAL PHOTO PACKAGE, TWO PARKS DIGITAL PHOTO PACKAGE, THREE PARKS DIGITAL PHOTO PACKAGE, FOUR PARKS DIGITAL PHOTO PACKAGE, and FIVE PARKS DIGITAL PHOTO PACKAGES. Food and drinks were included on both tours, and the restaurant in Valladolid on the Xichen tour was a favorite meal for my whole group. After visiting with colleagues in the spring, I knew I had to bring my family back. But the bracelet also gives guests access to innovative photo stations conveniently located throughout the resort and the various theme parks, including Xcaret, Xel-Ha, Xenses, Xplor, and Xplor Fuego. I also requested a king size bed (I was proposing on this trip!) Pasted as rich text. 3.- Select the album you want to see and the photos will be displayed on the screen, download by clicking on the icon, or click on the icon to download the entire album. 3.9/5 Very Good! Fill out this form and one of our agents will follow up on your request. I will not repeat everything that has already been said. Customer Service hours: Monday to Friday from 7:00 AM to 12:00 AM / Saturday and Sunday from 7:00 AM to 10:00 PM (local time), Receive exclusive information and promotions via email. Book today and enjoy all the All-Fun Inclusive benefits that are part of the experience of living Mexican art. It has 900 adults only (young adults ages 16 and up) suites inspired by artists of Mexicos culture, 10 gastronomic experiences under the care of the best Culinary Group in Mexico and an eco-integrating architecture so that you can feel pampered in an atmosphere of astonishment with no rush. Is there any type of refund and/or cancellation. Only adult individuals aged 18+ are allowed to drive. Remember that cancellations are managed by the terms and conditions of the cancellation policy. See all available properties in Middleton. The download code is valid for 30 calendar days from the date of purchase. Contact us at: In Mexico 800 006 FOTO (3686) / From abroad (01152) 55 4163 7327 or write to foto@xcaret.com. We were very close to one of the smaller, double level infinity pools and a beautiful lagoon area with one of the resorts hidden water slides. The chefs of our Gastronomic Group are leaders in the culinary scene of our country and inspiration abroad. Are there discounts for teachers or students? We also purchased a photo pass package for all of the parks. However, Hotel Xcaret also offers a package that covers as many parks as you'd like. Discover a fantastic world with the more than 50 fantastic scenarios of Xenses, in its two circuits of activities that will take you to live a more fun reality. The Experience Photo Pass is offered to each guests Hotel Xcaret by way of the resort's mandatory bracelet, which allows guests access into their hotel room and entry into the theme parks. Copyright Experiencias Xcaret Hotel S.A.P.I. If it doesn't, for their own safety, they won't be able to do the activity. For us, guest satisfaction is a top priority, therefore we regret to hear we were unable to achieve your complete satisfaction.I would really like to further discuss the details from your vacation to do a proper follow up on your concerns. Adal at the casa Viento bar was not only a fantastic bar tender, (his drinks were the best I had all week,) but he was a delight to speak with. and was unfortunately put in a bed with 2 queens. We have lockers for two people where you can keep a backpack with all your belongings (deposit is not necessary). de C.V. We use own and third-party cookies to improve your experience on our website. Get exclusive information in your e-mail: If you have a valid reservation, you can make your. Months without interest, only with major participating bank cards issued in Mexico. There is not an exclusive activity for young children, but they can do them all, if they observe the requirements for each activity, and must be accompanied by an adult all the time. What is the minimum/maximum weight allowed on zip-lines? If I am a foreigner, what can I submit besides FM2 or FM3 to validate that I am a Quintana Roo resident? If you could be so kind to contact me by sending me a private message through this media or by providing me with an email address I can reach you at, I will be delighted to personally follow up on your experience.We hope you can give us the opportunity to regain your trust in a near future. Yes, children from 5 to 11 years old get a 25% discount on the adult ticket price. What are the necessary physical conditions? My package also expires in a few days. The file is downloaded to the device, although it opens in a new window and you will have to click on the image to save the photo, we recommend that it be done on a computer or in the application. Board the trajinera that takes you on a tour among natural settings, in an atmosphere with live music, dinner, and open bar. If the package includes a visit to a park and an archaeological zone, the photographs will be only at the park. In case of foreigners living in Quintana Roo, FM2 and FM3. It is not necessary to make a reservation in advance; you can buy directly at the booth of the Park entrance at regular price. The company is constantly expanding but they currently operate 8 adventure parks, 4 tour experiences, and 3 all-inclusive luxury hotels. It was prompt and comfortable. Just a weird housekeeping issue I guess we had. By continuing to browse the site, you agree to the use of cookies. Due to the nature of the product we offer, you always have the possibility to view the photos. Hotel Xcaret Arte is a homage to the best Mexican artist. How do I find and download the photos from the website? I really wanted my photos from Xelha (I did the stingray experience and a ton of photos were taken) So now i have no photos from the parks. The product is available to purchase at least 24 hours before you visit the park or tour. Some activities call for physical strength. Argentine Peso (ARS): Visa, Mastercard, Diners and JCB. Months without interest, only with major participating bank cards issued in Mexico. The staff in the restaurants and working around the pools I had no problems with; they were fantastic. But we purchased the photo package 2 parks & the hotel. How do I open the ZIP file when I download multiple photographs? If you want more information about your transportation please call Customer Service. Every morning, around six, I saw the same young man, about 20 years old, report to Work. A number of individuals at the resort went well above any standard of service expected to be certain our vacation was perfect and I would be remiss if I didnt recognize their efforts.First- Talia, our guest services manager did an exceptional job arranging our itinerary, honoring my daughters birthday, and making sure we had a memorable experience.Roberto at La Cantina provided unbelievable service. We offer comfortable & private vacation rentals, Save an extra 10% or more on select hotels with Member Discounts, Access exclusive hotel deals, only with the Travelocity app. We can provide it to you if you have your purchase receipt. Take advantage of the 6 conference rooms, 24-hour business center, and valet parking. Stalactite River of 430 yards to swim inside ancient caves. They let us use our park pass before our room was ready, which was awesome, so we went to one of the parks for a few hours (which were all so great). This hotel features a restaurant, a gym, and a bar/lounge. Amazing hotel, service just fell a little short in my opinion, Petit Lafitte Beach Front Hotel & Bungalows. 800 006 FOTO (3686) This was my second visit to Hotel Xcaret and it was no less breathtaking than the first time. Look for the Xelfie spots (automatic cameras) or any photographer inside the park. Within Mexico. From Monday to Friday from 7:00 a.m. to 12:00 a.m., and Saturday and Sunday 7:00 a.m. to 10:00 p.m. Local Time. (01152) 55 4163 7327 800 006 FOTO (3686) Prices are the average nightly price provided by our partners and may not include all taxes and fees. Chilean Peso (CRC): Visa, Mastercard, Diners and JCB. This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. - Packages and Xperience Passports cannot be cancelled and will not be refunded - Cancellations will be reimbursed based on the payment method. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Prices vary according to season. (edited), Edited July 5, 2018 by MarieSamSanchezPhoto. DoubleTree Suites by Hilton Hotel Boston - Cambridge : 400 Soldiers Field Rd. The following document available for download is an Authorization of Printing and Reproduction of Photographs officially issued by Grupo Xcaret. The download code is valid for 30 calendar days from the date of purchase. If you have an account, sign in now to post with your account. Can I enjoy underground river activity without knowing how to swim? *MSI only with participating cards (banks) issued in Mexico. It is essential to arrive 15 minutes before the time of pick-up. Dear Valerie149,First and foremost, we would like to thank you for taking the time to share a detailed feedback from your experience at Hotel Xcaret Mexico. How do I open the ZIP file when I download multiple photographs? Rest areas, dressing rooms and restrooms. Cancun, Quintana Roo. After 14 year's of marriage we finally made it to Cancun. prior to purchase, so once the purchase is made there is no possibility to grant refunds or cancellations of any kind. Are the downloaded files of high quality? I would be interested in learning more about your vacation with us, please do not hesitate to contact us through this media.We hope you can give us the opportunity to regain your trust in a near future. Free WiFi in public areas, a library, and express check-in are available at this hotel. I left my fanny pack there and they found it for me, and a staff tracked me down at the commuter station (Back Bay 5 min walk) because I left my hat in the room as well. Yes, when you go to the restaurant, please inform your host about your dietary requirements and the chef will advise you on what to eat, or prepare something special for you. Prices contemplate the number of people (PAX) and the number of purchased parks. Remember that pictures are saved in our database for 30 days after your visit. Once we receive your request we will proceed to complete your refund which will appear on your credit card statement within the following 15 to 20 working days. If you want to check our current promotions, visit here. Terms of use: For prices provided on this page, you need to purchase before visiting the park(s) or tour(s). Enter the heart of the Mayan jungle. Allow nature to hold your body and soul, renewing you by relaxing and stimulating your senses and health. I really wanted my photos from Xelha (I did the stingray experience and a ton of photos were taken) So now i have no photos from the parks. more. I made a habit of spending the very early mornings on my balcony in the hammock. Which doesn't make sense because 1) we never met her in person, and 2) I was there only with my girlfriend, so how could we be meeting up with friends? They are encoded directly from cameras with high resolution. Copyright 2016 Experiencias Xcaret Parque, S.A.P.I. Very Good 4.0 /5 Review Score More Details. Schedule: Monday to Friday from 8:00 a.m. at 11:00 p.m. | Saturdays and Sundays from 8:00 a.m. at 10:00 p.m. Quintana Roo local time. There is no limit to how many photos you take and you can then purchase access to download these images. Xenotes is the only tour in the Riviera Maya that takes you to visit the four types of cenotes that exist in nature: semi-open, open, ancient, and cavern. I wish we would have just taken the pictures with our own phones instead of feeding into their lies and false promises. You must have at hand your bracelets, the number of your helmet, and the date of your visit. Yes, however the park is made with stone floor, has many slopes and wet surfaces, which makes difficult the movement for people in wheelchairs. It is important to confirm your transportation service at least 48 hours in advance. Get excited with the only unlimited nighttime adventure, where you will fly in zip-lines, drive amphibious vehicles through caves, hammock splashing, among other activities. On your PC or Mac the downloaded photo is automatically saved in the downloads folder. Thank you for contacting the Photo Department at Experience Xcaret. Two circuits of 3.1 miles of jungle and caves driving an Amphibious Vehicle. We are here to serve you and to meet all requests, questions or suggestions you may have. Indeed, a great endorsement of our commitment to provide exemplary service to each and every guest. I mentioned in the fans of Hotel Xcaret Facebook community that one employee impacted my vacation tremendously and I dont know his name. 282. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay. Does admission to Xplor Fuego include transportation? $148. I felt like it was paradise on earth, and I am sad that I am not sure anything else will compare to it in the future. New activity: Underground Expedition. What are the payment methods to buy online? We recommend you get here early so that youll have time to do everything and also, to make the best out of unlimited consumption of our energy-boosting buffet and drinks. Do I have to reserve for a specific date? They are encoded directly from cameras with high resolution. The photo stations are usually distinguished by colorful exteriors surrounding the photo pass camera and when guests simply scan their bracelet at these stations, a photograph is taken -- which can be later be viewed at that particular theme park or at the resort. There wasnt a single person with whom I interacted who didnt make me feel welcome or special.Shout out to the kayakers who landscape in the lagoon and the rock climbers who take care of the fauna on the buildings. Rafts through a river circuit paddling with special hand paddles. We had a great time. Children must present official ID (passport or birth certificate copy) at the park's ticket booths. How many times can I download my photos with my download code? For more information about the Experience Photo Pass, contact, Hotel Xcaret Mexico: The Experience Photo Pass, The Experience Photo Pass is just one of the many perks offered at Hotel Xcaret Mexico --. No, we only accept IFE. Each photo downloaded is a JPG file, and the videos are MP4. All rights reserved. *MSI only with participating cards (banks) issued in Mexico. The Parks space is limited and priority is given to all of those who wouldnt have yet participated. 800 006 FOTO (3686) - Reservations cancelled with more than 2 days in advance before the booking date are subject to a 10% administrative fee; from 2-0 days or in case of no show, reservations are non refundable. Minimum age allowed is 5 years old. Traveling on business? In case of amphibious, they can participate, but only an adult with driving license is allowed to drive. On your PC or Mac the downloaded photo is automatically saved in the downloads folder. per night. Mexico's Majestic Paradise has more than 50 natural and cultural attractions to make your day unforgettable: shows, underwater rivers and much more. The review was in regards to not being able to access my photo package, but after a week of phone calls and emails my family was finally able to access our photos. Children from 5 to 11 pay half the price. How does the discounts purchasing in advance apply? 5 floors in property. Operating hours: Monday to Friday from 09:00 to 19:00 Hours. Australian Dollar (AUD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. What happens if I forgot my download code? I really recommend this Hotel. This option is valid only in Mexico. 10 Ave South 10, Playacar, Playa del Carmen, Constituyentes Ave. LB, Gonzalo Guerrero, Playa del Carmen, 5th Avenue and 34 St. North, Playa del Carmen. Service at every restaurant was never short of perfection. A floating Mexican party awaits you at Xoximilco. If you visited our Xcaret Hotels: fotohoteles@xcaret.com Yes, you can change your visit to another date within one year from the date of purchase of the ticket. However, you are not to worry; your helmet is equipped with a built-in chip that activates the cameras that we've installed for you as we go along. Dear Katie F,What a great five-star review to read, we are absolutely thrilled that your All Fun Inclusive experience was just wonderful. Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Paste as plain text instead, The All-Fun Inclusive concept of Hotel Xcaret Arte includes unlimited access to the most iconic and beloved parks in Cancun and Riviera Maya: Xcaret, Xel-H, Xplor, Xplor Fuego, Xenses, Xoximilco, Xavage, and Xenotes, that together, will add up to 200 experiences of adventure, inspiration, and amusement. Paid for in US $ we received the hotel photos only. The use of the Photo . ALL-FUN INCLUSIVE . Fill out this form and one of our agents will follow up on your request. Do I need a driving license? Does the ticket include snorkel gear or should I bring my own? Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. If I do not have credit or debit how can I make my reservation? . . We are here to serve you and to meet all requests, questions or suggestions you may have. No problem! Your previous content has been restored. Saturdat to Sunday from 9:00 to 15:00 Hours. The photo package includes service for the parks and tours chosen by the client at the moment of purchase, considering the number of visitors and the number of parks on its selection. Search for cheap and discount Doubletree Hotels hotel prices in Middleton, MA for your group or personal travels. $159. Each photo downloaded is a JPG file, and the videos are MP4. You can also enjoy the rivers without swimming in other activities like Rafts or the Underground Expedition. The use of the Photo Pass is valid only the day of the visit, and it is not cancelable nor refundable. By continuing to browse the site, you agree to the use of cookies. If you visited our Xcaret Hotels: fotohoteles@xcaret.com 282. Casa del Patrn - The joy and culinary richness of Mexico will multiply with its offer of spaces and restaurants. You can also send an email to cotizaciones@xcaret.com indicating the number of adults and children, date of visit and product you wish to purchase. Contact us at: In Mexico 800 006 FOTO (3686) / From abroad (01152) 55 4163 7327 or write to foto@xcaret.com. At the park we offer spaces for relaxation where you can find chairs and hammocks at your service. Xcaret Website; Xcaret Hotels; Other Parks and Tours; Xcaret Promotions; Have you visited us? FAQs; Customer Service. Are there any special prices for children? Sol (PEN): Visa, Mastercard, Diners and JCB. Subject to availability. The 10% discount applies on purchases made seven days in advance of your date of visit and the 15% discount on purchases made with 21 or more days in advance. At what time can I call customer service? If I dont have one, will I be allowed to drive amphibious vehicles? If you hired a tour and already have a wheelchair, please call our contact numbers and give us notice of your visit to provide the best care for you. We are sorry but no. MarieSamSanchezPhoto What can I do? When purchasing the Photo Pass product, visitors to the parks and tours by Grupo Xcaret can use all the AutoPhoto points at the park(s), the pictures by photographers (including recreational activities), or both. Colombian Peso (COP): Visa, Mastercard, Diners, Discover, JCB. 282. Rest areas, dressing rooms and restrooms available during your visit. The photos of you and all your companions in a single package for you to fully enjoy your visit. You just press the yellow button and stand wherever the feet are and you got your picture. Operating hours: Monday to Friday from 9:00 to 19:00 Hours. Youll bring back home a terrific souvenir of your visit. Yes, you can access to the park with baby food, infant formula, etc. Enjoy the best of Mexico included in this sophisticated hotel that surpasses the traditional All-Inclusive hotels with its All-Fun Inclusive concept. Is it possible to participate in these activities if I have heart problems? Customer Service. 2.- A list of the albums that are included in your package will be displayed. Xcaret Park, one of the attractions in Cancun, Playa del Carmen and Riviera Maya you must experience. The file is downloaded to the device, although it opens in a new window and you will have to click on the image to save the photo, we recommend that it be done on a computer or in the application. Are the downloaded files of high quality? Nature will embrace you as you rest in one of our 900 suites designed to offer a view of paradise from any point in the room. Can I submit job credentials and/or payroll to enter as a Quintana Roo resident? Outside Mexico. Mercado never disappointed and became a staple for breakfast. Hotel Xcaret Arte is a hotel experience in front of the Caribbean Sea, that makes hospitality a sensitive proof of the artistic wealth and sustainability in Mexico. The following document available for download is an Authorization of Printing and Reproduction of Photographs officially issued by Grupo Xcaret. Get onboard the shuttle and visit it as many times as you want. Cabins, apartments, houseboats! If you buy the 'PHOTO PASS', it applies only for the Xcaret, Xplor, Xplor Fuego, Xel-H, Xoximilco, Xenses, and Xavage parks, plus the Xenotes Tour. Express check-out, a computer station, and dry cleaning are also on offer. Are these activities allowed to elderly people? While buying your ticket online, a list of hotels where pick-up is available will be displayed. What happens if there is an error and I have a duplicated charge? Their eco-integrating design and premium amenities make them unique. The experiences of each Casa will open your senses to an authentic Mexican vacation. Get exclusive information in your e-mail: If you have a valid reservation, you can make your. What happens if I forgot my download code? Other services (WiFi, ATM and gift shops). Contact us at: In Mexico 800 006 FOTO (3686) / From abroad (01152) 55 4163 7327 or write to foto@xcaret.com. When purchasing the Photo Pass product, visitors to the parks and tours by Grupo Xcaret can use all the AutoPhoto points at the park(s), the pictures by photographers (including recreational activities), or both. Xcaret: DO NOT MISS THIS PARK!! Chetumal-Puerto Juarez Federal Highway, Km. Can I change my admission to Xplor for another park or tour of Grupo Xcaret? DoubleTree by Hilton Hotel Boston - Bedford Glen. Not the end of the world, but it would have been nice. I have sent multiple difference emails requesting assistance with no response. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. The free buses with unlimited access to the park saved us probably $1000 by itself. How can I find out if there is a pick-up service at the hotel where I'm staying? The transportation that will pick you up at your hotel may have the logo of any of our Parks: Xcaret, Xel-H or Xplor or the company logo Grupo Xcaret. Privacy Terms. At the end of your stay, you can buy the photos at the store Tienda de Fotografia. I loved the location of the hotel, very close to everything. Hotel Xcaret Arte is an Adults Only hotel that pays homage to Mexico's best artists, where you can experience art from its beginnings, through workshops, exhibitions, happenings and special events. But when we tried to get checked in the second time, it just seemed as if Fanny was in a rush and trying to get to the next person. How many times can I download my photos with my download code? I was just a bit disappointed with the management/check-in. Doubletree Hotels Middleton hotels are listed below. I have sent multiple difference emails requesting assistance with no response. Schedule: Monday to Sunday from 8:30 a.m. to 10:00 p.m. Children: 25% discount from 5 to 11 years old on the adult price. Have fun with activities such as assisted rappel, zip-lines, kayaking, exploration swimming, or cliff jumping. Advanced purchase discounts may vary depending on booking date and dates of stay. Business travelers can take advantage of the business center. Everything about the hotel was excellent. On a PC right-click on the file and select the option to extract. Is there a discount for persons with disabilities? Operating hours: Monday to Friday from 09:00 to 19:00 Hours. The All-Fun Inclusive concept of Hotel Xcaret Arte includes unlimited access to the most iconic and beloved parks in Cancun and Riviera Maya: Xcaret, Xel-H, Xplor, Xplor Fuego, Xenses, Xoximilco, Xavage, and Xenotes, that together, will add up to 200 experiences of adventure, inspiration, and amusement.Transportation airport-hotel-airport and hotel-parks-hotel is also included.Welcome to Hotel Xcaret Arte, welcome home! There are a lot of things to do in the parks got adults and kids. Our hotel prides itself on providing five-star service, yet in some cases, mistakes can occur.We have shared your feedback with all the involved departments so we can continue to improve our services, as it is distressing to see loyal guests depart with a poor perception from their experience. per night. Find the best rates by booking your stay in advance at Hotel Xcaret Mxico, which includes unlimited access to all Grupo Xcaret parks, plus other benefits in our All-Fun Inclusive concept.
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