Wisecars flagged this review for containing harmful or illegal content.Read more. If not, you will need to purchase the cover at the car rental company counter. All cancellations outside of the aforementioned timeframes will not be refunded. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. Thanks! To claim one of our Excess Protection products, you will need: Only when all the above mentioned documents are presented and severe negligence is excluded, a refund will be processed. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. Hello!Thank you for sharing your feedback with us!We're glad you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. I had questions about requirements of car insurance. Please reach out to support@wisecars.com for assistance.I apologize for any inconvenience.Regards,Rachel from Wisecars. This one doesn't really need an explanation. If you have chosen the protection package or deductible protection- in case of an accident you will be charged for damages but can request a reimbursement from Wisecars if you contact us within 48 hours from the accident. Even a basic insurance. Cancellations Dealers may cancel a WiseCARE contract by downloading and completing the cancellation form, obtaining the customer's signature, and submitting the final form to Wise F&I via email, fax, or mail. If your plans change in advance, you can bring your pick-up time forward by amending your booking. If not, you will need to purchase the cover at the car rental company counter. Amendments can only be made up to 48 hours before the pick-up time. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. Due to this protection, it cannot be read by any third party. You can safeguard yourself against such extra expenses by purchasing one of our DeductibleProtection Products before your rental begins. This information must be sent via email and give Wisecars the relevant details of the incident. If you have any questions, please feel free to contact us. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. Wisecars tipFollow these simple rules and you will end up paying only for the fuel that you have used. I'm very sorry to hear the car rental did not meet your expectations.If you receive a vehicle that is in bad condition, you must contact the car rental company immediately to change it. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. Fill in your personal information and state what you wish to cancel or amend. Alternatively, just sign in or register using your Google or Facebook account. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. Trustindex ltal hitelestve. In Istanbul at 9am, when I was supposed to pick up my car in 2 hours, I was able to call customer service and spoke to Margaux, who immediately spoke to Sixt on my behalf, then called me back to make sure I didn't get marked as a no-show. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). We will send you your rental voucher 48 hours before your pick-up time. 49 reviews. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. rtkelsek (4612) 5 csillag 5310 db 4 csillag 905 db 3 csillag 188 db 2 csillag 81 db 1 csillag 1126 db. Powered by, We use cookies to give you the best experience. Here are 8 tips for writing great reviews. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. In case of an airport pick-up, it will state whether or not the supplier has a desk in the terminal. Please read the following to know what is included/excluded in our coverage offers. Expired or provisional licences will not be accepted. I am looking at a deal on Wisecars.com and it's significantly cheaper than what I've been seeing. What's Wisecars' cancellation policy? Wisecars will not sell or rent any personally identifiable information. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. I made an error making a reservation and Aidana was extremely helpful taking care of my mistake and finishing the reservation for me.Very pleasant over the phone as well. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. If there are any outstanding charges or you accept any of the supplier's extras, they will charge you in local currency. Wisecars does not accept responsibility and shall not be held liable for any loss, damage or changes to your plans caused by flight delays or cancellations. All related documentation must be kept if an insurance claim is submitted. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. Click on Menu "Subscriptions". Some Car Rental Companies in some rental countries may also require an International Driving Permit. Both policies will be either: The type of cover that your rental car will have will depend on the car rental company and your pick-up location. Please note, it is your responsibility to provide all the above-mentioned documents. No way has this company got 4.5stars. Wisecars Protection Package ensures that you are protected should anything go wrong. Hello!Thank you for leaving us your feedback.We're more than happy to hear you're satisfied with Dominik's assistance. There might be differences based on offers. Wisecars believes in protecting your privacy. However, you will not be entitled to a refund if: Please check if you provided the correct email address. I'M TRULY IMPRESSED. I was really worried about the car the whole time I was away given its condition.I took a video to prove I did not cause any damage. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. Moreover, check what sort of specific documents thecar rental companymight require in the voucher or in. Only persons listed as drivers on the Car Rental Agreement can drive the car. Wisecars does not own any physical locations or offices. I wasn't sure about the documentation needed to collect hire car from rental company, but rep at Wisecars answered my queries very promptly. Access to and use of these images is restricted by terms and conditions of a separate license agreement. All rights reserved. You can share your code in your MyWisecars self-service account via email, Whatsapp, Facebook, or just by copying the code. Re: Wisecars car rentals. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. You will find the telephone number in the Car Rental Agreement. I compared against atleast 10 websites, agencies and directly car companies too but no one was able to match the price that Wisecars offered. In that case, special cancellation terms are presented during booking. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. Powered by, We use cookies to give you the best experience. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. Please read the following to know what is included/excluded in our coverage offers. Consumers complaining about Wisecars most frequently mention credit card problems.Wisecars ranks 100th among Car Rental sites. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. Wisecars is an online vehicle rental broker. Please check if the confirmation email is not in the "SPAM", "Junk Mail" or "Unwanted Mail" folders of your email account. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. Reply from Wisecars. Amendments can only be made up to 48 hours before the pick-up time. Great service by Wisecars rep Emanoel in helping me cancel one reservation so I could make a new one at a different location. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. We also ensure all reviews are published without moderation. No refund will be made if the damage/accident occurred due to the violation of local traffic rules, breach of the rental agreement, or if any of the third parties involved refuse the settlement of the claim. If you cannot take them with you when you go to pick up the car, you need to take them back to the counter later on and add them as additional drivers. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. The Car Rental Company must give its consent to repairs and replacements. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. In peak periods this may not be achievable. They charge you roughly 10% down an only if you cancel it 48 hours ahead of time do you get your money back. Create a ticket support@wisecars.com (646) 813-0129 +44 20 4571 5774 +33 1 78 96 87 13 +39 049 784 7864 (646) 813-0129 +34 932 71 68 06 +48 12 211 32 51 United States of America 405 El Camino Real, Box 606 Menlo Park, CA 94025 It said and I'll recap ,"NOTHING more to pay ". In such a case, unless the rental has been cancelled in advance, the customer will not be entitled to a refund. If you made a booking more than 24 hours ago and have still not received a confirmation email, it is most likely that the email was blocked by the Anti-Spam service of your email account. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company.
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