I would avoid at all costs. Very disappointing.Would never order from them again! That is great news that they arrived a day early!We hope to see you again very soon. Once you've placed your order, standard delivery takes between 2 to 4 working days to arrive. Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. By using a. Click the 'Copy' button to copy it. I ordered an item with Christmas delivery on 20th December and received an email confirmation. Heres how it works. Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. Start your return online at the Footasylum website. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! Did have returns but again no problems, straight forward and quick refund. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. Ordered Nike trainers. I messaged a few guys initially who were very slow to respond and inresponsive. If youre a regular Footasylum shopper, you might want to consider downloading the Footasylum app. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. We also ensure all reviews are published without moderation. Ordered standard delivery, was dispatched the next day & arrived the day after. That is great news that they arrived a day early!We hope to see you again very soon. Verification can help ensure real people write reviews about real companies. Footasylum discount codes - 60% OFF for February 2023 | T3 Avoid this store at all costs. Once cleared, your points will turn into money off any future purchases. Next time it will be JD SPORTS for my next purchase. You will be contacted by email to verify your review. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. To break them up politely to ask for helpit was like I had sowrn at them. 20%. No greeting, no please, no thank you. Order placed Sunday afternoon and delivered Monday afternoon. The Footasylum app puts every store at your fingertips.-Footasylum UNLCKD Loyalty, but not as you know it. Companies can ask for reviews via automatic invitations. Will definitely be ordering from them again. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Round and round in circles. Look through our Footasylum discount codes, choose your offer and click the 'Get Code' button. Great sale and super quick on delivery. It goes against our guidelines to offer incentives for reviews. They all fit perfectly. Thanks. All rights reserved. Leave this blank if you'd like to publish your review anonymously. Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. Delivery to Australia was super cheap and very very fast! Underneath your order summary, you will see Have a discount code? Click this dropdown, enter your code in the box and click Apply. Which are the instant chat and the WhatsApp!! FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Here are 8 tips for writing great reviews. However, i just received an email stating evri are expecting a parcel from footasylum which could be the trainers i returned due to them being faulty. They sent me trainers in a damaged box. Got them cheaper than any other website. We hope to see you shopping with us very soon. The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! Can I return my online order to one of your stores. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. 14 DAYS, 10 CREATORS, 10,000 ON THE LINE ft TheBurntChip and GK Barry 281,550 views 3 months ago SUBSCRIBE FOR. High performance sneakers, trending streetwear and exclusive product weve got you. Read Customer Service Reviews of www.footasylum.com - Trustpilot Only response was we would receive a call within 8 hours - that was two days ago! Do you agree with Footasylum's 4-star rating? Shocking service avoid disappointment. For people who want unlimited delivery, you can pay 9.99 for a full year of free unlimited priority delivery with no minimum spend. For every 1 spent, you'll earn 5p back every time you shop online or scan in-store. Was looking everywhere but at her customers. Perfect from start to finish. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Happy from start to finish! From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. If you don't like it, leave. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! I brought some trainers and returned them just before the 28 day period which was allowed for returns. A simple full refund is all I wanted from the first time I was messed around!! Wore them only half a dozen times and the suede covering split along the line of the little toe crease. Absolutely fuming with this company. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. Since Footasylum doesn't have a customer service number I had to text them. However, i just received an email stating evri are expecting a parcel from footasylum which could be the trainers i returned due to them being faulty. Get Code. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Verification can help ensure real people write reviews about real companies. Delivery Methods. Gain access to Footasylum UNLCKD through your main Footasylum account. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. Package allegedly dispatched on 11th December and now reported as list in transit! After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. Wow! Will not use again. OG Stack Longline Puffer Jacket. Treated myself to some new trainers and jogging bottoms in the sale! Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. Delivery to Australia was super cheap and very very fast! They also offer a WhatsApp device but it doesnt work. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. I can't even point the blame at one member of staff because they were all terrible. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. The Footasylum app has all the latest streetwear, athleisure and footwear, including heritage styles, exclusive colourways, cutting-edge technology and much more. Nike Retro Fleece Jogger 4083633700 Mens Sportswear. Here are 8 tips for writing great reviews. . Suggested companies are based on peoples browsing tendencies. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Shocking company - bought two items trainers and sliders order value 100.28 never received. The top brands to shop on Footasylum include adidas, Alessandro Zavetti, Berghaus, Converse, Hoodrich, Jordan, Kickers, Kings Will Dream, Monterrain, Montirex, New Balance, Nicce, Nike, The North Face, Tommy Hilfiger, UGG and Zavetti Canada. Received 2 small refunds for I don't know what! Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. The kind your customers really want. Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. Still over 300 down! To break them up politely to ask for helpit was like I had sowrn at them. Black and white are the most popular colour for shoes and clothing, as they act as a neutral base for bolder patterns and brighter tones. Read Customer Service Reviews of www.footasylum.com - Trustpilot 2023 Trustpilot A/S. * One or more of these files was not uploaded due to an invalid file type. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. Footasylum runs individual and seasonal sales that are different to the main brands websites or stores, so you can save money and get cheap deals on the latest collections. 10/10 will not be using footasylum again. They have scribbled size 7 on it. Head to the Footasylum website, do your shopping, add everything to your basket and head to checkout. Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. These featured collections are typically the most popular and best-selling products on the Footasylum website. Companies can ask for reviews via automatic invitations. Tried to send Crocs back as they didnt fit my daughter. Only response was we would receive a call within 8 hours - that was two days ago! my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. How is Footasylum returns process? - reviews.io If valid, the page will refresh and your total will be updated accordingly. Just noticed that the box they have sent them in isn't for the correct trainers. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Take care!Thanks,Rebekah. Companies can ask for reviews via automatic invitations. Looks like they have found the nearest spare tatty box to send them out in. Footasylum Reviews | Read Customer Service Reviews of www.footasylum.com Shopping & Fashion Clothing & Underwear Shoe shop Footasylum Footasylum Reviews 59,844 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review Reviews 4.0 59,844 total 6% 3% 3% 1-star 17% Filter Sort: Most relevant EM Elena Mocanu 3 reviews GB Returning faulty goods to footasylum MoneySavingExpert Forum They also offer a WhatsApp device but it doesnt work. Do you agree with Footasylum's 4-star rating? Hey Getta,Thanks for leaving us a great review. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. This time, however, when I ordered, their courier choice was Yodel. 4. Highly recommend and will definitely buy from Zavetti again. Shocking service avoid disappointment. This will need to be done within 20-30 minutes of ordering. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Footasylum. !spoke to Edge lane store about colours in crocs. I was taught to value customers, no matter what job I was in. Footasylum UNLCKD is the apps loyalty scheme that lets users shop online and scan in-store vouchers available on the app to earn vouchers with every purchase. Extremely moody.I've never seen such self absorbed people. Shoved the card machine into our face. I would avoid at all costs. In November 2022 I placed an order with FootAsylum and it never came. We need your email address to verify that your review is genuine. Ordered almost 400 worth of clothes for my son on the 12th of December! Anyone can write a Trustpilot review. Ordered coats for 2 of my sons in the sale. Got them cheaper than any other website. Will not use again. I can't even point the blame at one member of staff because they were all terrible. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Great to hear that the parcel arrived so quickly. Once your order has been dispatched, you'll receive an email from Footasylum that will contain the tracking information and links you need to track the progress. Hey Getta,Thanks for leaving us a great review. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. Ordered some trainers at 10.30pm amd paid for next day delivery. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Unable to get in touch with anyone from customer service to resolve issue. 2. Ordered item was faulty. Would not recommend. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. Been trying via live chat, what's app and calling HQ.
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