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In order to collect your tickets at the box office, you will be asked for order confirmation, proof of identity and the Payment Method used for the transaction. If I have Allianz ticket insurance and miss an event, can I get a refund? A quarter (27%) also think they will be covered if they are told to self-isolate by the NHS Test and Trace app. You are urged to review all pages displayed during your completion of a purchase. Note: You will need to input the email address you used when making your booking 48h after purchasing the ticket to make a claim AXS or our Client, as applicable, reserves the right to retain various fees and charges paid by buyers or sellers on our Service, even if an event is canceled and not rescheduled. Thanks for signing up for the event guide! Help us help you quicker by coming with your mobile ticket ready to be scanned. For the best experience on AXS.com please consider upgrading to one of the following: If you are still having issues, please contact support at [emailprotected]. The ticket is valid only for the event, date, time, and seat location issued. If you hold tickets to an event that is postponed or canceled, we encourage you to check on the Service website for updated event information, or to directly contact the venue or event organizer to obtain information about postponed dates of the event and whether there is an applicable refund. Please contact the venue directly for a refund. We appreciate your patience during this unprecedented time. Occasionally making progress only to be timed out. The venue shall have the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct Client or the venue deems disorderly or improper, who uses inappropriate, vulgar or abusive language, who fails to provide proper identification, or who fails to comply with any other rules adopted by the Client or venue. For tickets to events located in the United States, the Service is operated by AXS Group LLC. AXS has cancelled the ATP finals at the O2 in November 2020, because of COVID. Upon your payment in full, you shall be entitled to the tickets you have purchased. Under certain facility or venue rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, food, beverages, controlled substances, cameras, recording devices, laser pointers, strobe lights, or certain size packages or bags. In certain circumstances, we have the right to cancel a transaction without notice and return the tickets to our Client or to the person who held the tickets prior to the completion of the transaction. Please visit our help page or contact customer support for assistance. Finally, as a seller of tickets, you agree never to specify or include any of the following in connection with a listing on our Service: Generally, tickets can be transferred via mobile delivery from your AXS account to another person, unless our Client has prohibited transfer or resale and disclosed such prohibition during the checkout process on our Service, prior to completion of purchase. If the amount that you pay for a ticket is obviously incorrect, regardless of whether it is an error in a price posted on the Service or otherwise communicated to you, or if you are able to order tickets before their scheduled on-sale date, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid. Please consult the seller fee information found within our Service. AXS complies with any obligation it may have to provide information to tax or other compliance authorities, including with respect to anti-fraud and/or anti-money laundering efforts. This means that our Clients have given us authority to conclude a sale of tickets to a buyer for the tickets that they have chosen to list for sale. Festicket, for example, has a banner on its site which says: 'Get a full refund in case you are unable to attend the event (COVID-19 coverage included) Just add it at checkout. If not attending the event /part(s) of package with you please indicate their relationship to you, When was medical advice/treatment first sought for the medical condition causing death, Unexpected disruption of public transport, Please give details of the cause of the disruption and how your journey was affected, If necessary/appropriate, please provide additional details in relation to the documentary evidence attached, (including covid-19 and pregnancy-related requests). It's all a fan needs, all in one app. 7299 AXS 8398 Organizations, Charitable and Social Service 8661 Organizations, Religious 4900 UtilitiesElectric, Gas, Heating Oil, Sanitary, Water 5199 Nondurable Goodsnot elsewhere classified 6300 Insurance Sales, Underwriting, and Premiums 6513 Real Estate Agents and ManagersRentals If they pay you now, there's no insurance for them if the new owners are refused entry. We can't reclaim the money and issue the refund to a new card for you. Pick your exact se. x. Request ID: 7a29b9b3cc1be708. You, as seller, consent to AXS receiving and retaining payment in respect of such fees and charges from the buyer, and you acknowledge that you will not be entitled to such fees and charges. We and designated personnel of the applicable Client are authorized to perform any action on your behalf that you could otherwise perform if instructed by someone in possession of your account authorization information. If we cancel a transaction because the buyer fails to remit payment for any reason, we are only obligated to return the tickets associated with such canceled transaction to the seller. For any application we need either: the e-ticket(s) or copies of the physical ticket(s) for ticketholders. Remember, in order to prevent ticket misuse or to comply with any applicable requirements such as related to the ADA, our Client may at their discretion require the person purchasing tickets to be the person that uses the ticket, and therefore may require verification of identity at entry. Such fees and charges may vary. Tickets may not be used for any contests, sweepstakes, or promotional or commercial purposes without the prior written permission of AXS, the Client, or applicable party relative to the event. Please note we may require original tickets to be submitted, Sort Code or BIC/SWIFT code for accounts outside of the UK, You need Javascript enabled in order to submit this form, Booking Errors We recommend you contact the ticket seller directly to discuss the issue, Entry requirements or organisation of a venue/event. I fell for the scam because I was going to be watching my sister in another city, so I figured it would be nice to have because if she doesn't feel well, or if I decide I don't actually want to go, I can cancel. In response to the criticism, Ticketmaster's parent company, Live Nation, announced an initiative Friday that will give ticketholders 30 days to request a refund once their postponed show sets a. Please complete the online refund application form ensuring that you have uploaded all of the relevant documentation in support of your refund application, before submitting. When it's time to go home, all combo lock deposit refunds are issued quickly. Yes - If customer is prevented from attending because of a government mandate, this is covered. I tried to buy insurance after the fact but . She also helped out with another refund I needed and was so quick. Information sent to the email address you provide will be deemed to be delivered to you, regardless whether you check your email, provide an incorrect address, or if the message is marked as junk or spam., Assumption of Risk, Waiver & Limitation of Liability. Please note: If you are applying for a refund for one of the below circumstances, this falls outside of the scope of the TicketPlan Protection, subject to the Terms and Conditions provided at the time of purchase, and a refund cannot be provided: If the circumstance is not listed above, it is likely it will fall outside of the scope of the TicketPlan Protection, however, please detail your circumstances in the box below and we will consider your request further. Sign in before you go through the purchasing process, write down or screenshot your confirmation code, double check that you have the right email, and be sure that you have on record proof that you purchased the ticket. Please be advised we will require a copy of the death certificate to be attached. Please make sure to review the terms and conditions that you will find on these third-party sites. Purchased 2 concert tickets from AXS and made the stupid mistake of purchasing the insurance with it. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Holder grants venue permission to utilize their name, image, voice, actions, statements and likeness (collectively, Personage) in any form, format, media, display or other use made of, or at, the event in any medium, whether known or hereinafter created, or context for any purpose, including commercial, without further authorization from or compensation to Holder. No forms, no IDs, no complications. Breach of these terms or rules could result in the termination of your license or right to attend the event without refund. Create an account to follow your favorite communities and start taking part in conversations. Holder understands and agrees that there are certain risks of injury, illness and/or death of entering the venue and/or attending the event, including, without limitation, objects flying into the spectator area during an event, special effects at an event, acts or omissions of other spectators and risks related to to the novel coronavirus SARS-CoV-2 and any resulting disease (together with any mutation, adaptation or variation thereof, COVID-19). Though it's quick and easy to tick the box for insurance (which is usually flagged as 'recommended' by the ticket seller) at the checkout, it's worth doing some research before adding it to your order. Can I get a refund for a cancelled or postponed event? With Event Ticket Insurance, if you can't attend an event for a number of reasons like covered illness, airline delays, traffic accidents and more you'll get 100% of the ticket price returned to you. Submission of our own medical confirmation form is preferred, please download it here: medical form template. See below for additional terms and conditions related to your purchase, including those in Event Cancellations/Postponements, below. It doesn't apply to housemates who aren't family members or due to attend the event. Besk vr hjlpsida fr mer hjlp och support. They lure you into buying the insurance but little did I know that a refund will be issued only if you fucking die, your house is INHABITABLE or if something CATASTROPHIC happens on earth. We hope that you have a great time at the show. You have chosen AXS Mobile ID as your method of delivery for your tickets. This policy will apply regardless of how the error occurred. Once your purchase has been completed, we will not exchange or refund your order, even if additional tickets or parking rights become available at a later date. Please note that if an opening act or guest artist is changed or canceled, the event is not considered canceled and you will not be entitled to a refund or exchange. If you do not receive a confirmation, if you receive an error message, or if you discover an error in the information provided, contact customer service immediately at [emailprotected] to ensure your transaction was completed and that your information is correct. Its for one of the Hyde Park British Summer Time concerts. NEVER AGAIN! Except as otherwise prohibited above, tickets may be resold by Holder using the Service in accordance with our Clients instructions. Has anyone experienced anything similar? By purchasing tickets you are agreeing to such terms and conditions of the MLS home team. Tickets purchased for an event during multiple online sessions on the Service may be totaled to ensure that any limitations imposed by the Client is not exceeded. Yes - if you can provide evidence you can't attend in line with its T&Cs e.g. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Please note: The account holder is liable for bank charges levied by the receiving bank. You also understand that you must comply with all laws, mandates, health orders and directives applicable to the event you attend. in the event description page, in pop-up boxes, or in an email). You will also be entering into a separate contract with the buyer, allowing us to transfer your tickets and the corresponding tickets to them. No part of these terms of use is to be taken as an express or implied repudiation of our obligations under these pieces of legislation. If you attend an event, you, as Holder grant permission to the applicable Client, its related entities, the event, venue and the performing artist, team or other event producer and AXS to use your name, image, likeness, sounds in any audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium now known or hereafter developed, without further authorization from, notice or compensation to, you or anyone acting on your behalf, including for promotional or other purposes. 5 minutes isn't long enough! Ticketplan's terms can be found on the Ticketplan website. Ad . follow our steps to get a refund from a ticket seller. Refunds will be issued to the extent required by the Trade Practices Act 1974 (Cwth) and Sale of Goods Act 1958 (Vic). If a covered medical issue, traffic accident, jury duty, or other covered reason* keeps you from attending your event, you can be reimbursed 100% of the ticket price including taxes, fees and delivery charges up to your plan limit. Holder acknowledges they have no privacy expectation in connection with attendance at the Event. The proceeds from Resale Ticket transactions may not be immediately available for disbursement and AXS may delay the disbursement until the associated event has occurred. Leave the Archive. To upload documents to your account, sign in to drivers.uber.com to visit your dashboard OR follow these steps in the Driver app: 1. Before checking out, the website advertises to users that they will "refund you if you cancel for any reason" but this is a complete bull crap! Official Tickets and Your Source for Live Entertainment | AXS.com In these cases, customer service will attempt to contact you, using the information we have on file. TicketPlan cannot be held responsible if incorrect banking details are provided. They lure you into buying the insurance but little did I know that a refund will be issued . And while some sell insurance policies that include additional coronavirus-specific cover, it's inconsistent - and in some cases a waste of money . A refund AXS the company right which she bought the tickets sent via an email telling. Supporting documents are preferred in English. We will notify you by email if this box office collection is required. I cannot access the Insurance company. AXA trip cancellation insurance is a non-expensive option to add to the cost of your trip. Ive also heard similar stories from all of my concert going friends. If I have XCover ticket insurance and miss an event, can I get a refund? Took about 5-6 weeks and lots of following up but did get all my money back. We do not review, nor do we warrant or guarantee, the accuracy of any information provided by Resale Ticket. Tickets were bought in December 2019 - so I am outside the 120 claims deadline. They will pursue AXS who in turn, will keep your money. Reporting Fraud. They have refunded the ticket cost, but are refusing to refund the ticket cancelation Insurance (supposed to cover accidents etc.