Buyers can request cancellation directly from the Order Status page. The seller has not shipped within 7 calendar days of purchase. The transaction was cancelled either by the buyer or Mercari. Though Mercari can change its shipping prices in the future, at the time of this post Mercari shipping prices are as follows. The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. They make matters worse for sellers by returning your item in an altered/ruined/soiled condition or sending a different, inferior (or gasp, a counterfeit!) Not all online retailers and resellers have the time in the world to be checking their Mercari accounts all the time. Good luck and keep us updated if you can! To cancel an order: Find the "order status" of your order. Once you submit the details, we'll work on composing a cancellation letter for you. Create an account to follow your favorite communities and start taking part in conversations. Either way, even if they do return the item - it shouldnt cost you anything because in my experience Mercari usually covers the cost of return shipping. Tracking shows that my package was accepted by USPS an hour before my order was cancelled. If the former, you are not the label purchaser and should not have been doing any intercepting. Though sellers, in general, know better than to agree to conduct a business outside of the platform, some may get tempted by the thought of not having to pay the seller's fees. I just want to make sure I'm not losing money potentially. Either way, canceling an order can be quite a hassle, especially if the company is vague about how you can do it. Your timely response to an inquiry or a notification could not just make or break a sale but also win or lose a return claim. Keep communication lines open and respond promptly. Mercari itself is a legit e-commerce marketplace to buy and sell products. After being on the hold with USPS for 30-45 mins, I finally got through to someone who said they would attempt to intercept the package (no guarantee) but Mercari would have to fill out an intercept form on the USPS website and pay a bunch of fees. I don't want to cancel it and it go on my reviews. Now the buyer claims she hasnt received it even though the tracking shows delivered. Item canceled after shipped accidently I need tracking number of postage bought through mercari app so I can reroute package back to me, or contact buyer to either pay for the item or return item, ite read more If the seller agrees and we confirm that the order hasnt shipped, well refund your original form of payment. I can guarantee the amount of labor we on both sides have expended is worth more than $12. I have about 75 sales done on Mercari and this is the first time this has happened to me. Sellers can cancel a transaction if the item is damaged/defective or if theyre unable to fill/ship the order. Tracking looks like the package didn't get intercepted, but I did my job and have a case # for interception. He sold something to someone on Mercari and had to cancel the order after the package was shipped and would like usps to reroute it back to him. The buyer messaged me asking if I could "please ship today." I still have no idea what happened but I do know the buyer got their item. Once an offer is submitted, there is no way to cancel or retract it. Mercari won't be able to protect you for something that didn't happen on their grounds, either. If you've maxed out the word count limit on product descriptions, include clear, well-lit photos to illustrate your point. A cancellation fee may be applied if the item is cancelled because: I tried intercepting the package but it says it's ineligible What the hell Mercari? Provided the item hasn't yet been shipped, you can cancel a sale on Mercari by: 1. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. 10 22 Mercari Marketplace Marketplace and Deals 22 Comments Companies like being difficult, and that's no secret to the public. Or did you ship on your own? The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. I would wait til item is delivered then ask Mercari to reimburse you since they are the ones who cancelled the sale. This happened to me once. You don't have to deal with customer service or unhelpful store employees; all you have to do is answer a few questions, and DoNotPay will send Mercari a cancellation letter. Super helpful if you intend to cross-list across online marketplaces. Once a buyer has picked the items they want to bundle, follow the steps below. FIX: Have the buyer rate the sale so I can get paid. The OneShop Money Mastercard Debit Card is issued by Piermont Bank, Member FDIC. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I just marked the item as shipped and messaged the buyer to let them know I had shipped the item earlier that day but just had been too busy to select item shipped. I told them they could open a return request with Mercari if they wanted to once they received the item. However, before being able to use this service, here are just a few rules which are absolutely necessary to know: Purchases are made in your name and are your responsibility. Option 3. Abide by the marketplace guidelines. Even if some companies aren't vague about the process, they may still charge you a cancellation fee or only give you a partial refund for doing so. This will also be shown to the seller. Reached out to the Help Center on the same thread so I was dealing with the same rude agent I had been dealing before: Berthel P. He/She totally ignored me after I asked for my payout. I went over to the app to deny it because I had already dropped it off and there was no option to deny it.. turns out Mercari had canceled the transaction why the hell would they not have something in their system that would keep this from happening once the order had already been marked as shipped? I sold an item last night, took it to USPS this morning. He tried making another listing and asking the seller to pretend purchase it with intent to refund it afterwards just to get their shipping information, but they refused saying they could not afford the $1 listing. For your peace of mind, you may want to avail yourself of the Shipping Protection offered by Mercari. However, USPS needs the full name and address of the person who bought it which he does not have because Mercari deletes the chat after the listing is closed and he does not have access to the shipping label anymore. Plus, DoNotPay knows exactly how to help. When a seller cancels too frequently, their cancellation rate will be made visible to other users on Mercari. How to Cancel Offers on Mercari as a Buyer Step 1: Ask the Seller to Decline the Offer Step 2: Ask the Seller to Cancel the Transaction How to Message a Seller on Mercari Step 1: Go to the Product Listing Step 2: Find the Seller Information Step 3: Contact the Seller How to Contact Mercari Customer Service Step 1: Call Their 800 Number If shipping yourself, consider availing of courier's insurance, and don't forget to enter the valid tracking number into the Mercari system for shipment visibility. Sometimes, buyer scammers get away with their mischief, not because of a lack of strong evidence against them, but because of a seller not responding to the case within a certain period that she's supposed to. Did you use a Mercari label? Hi there! Payments are processed on the site, preventing fraud or scamming people through the site. Sometimes tracking will stop updating while the order is still on its way to the buyer. Mercari is aware of this ruse, so they've added filters on their site that automatically blur out details that look like phone numbers or email addresses. Returns 557. It seems a bit unfair, but that's just how the service works. Select "get help" from the order status page. Because ratings cant be submitted for a cancelled transaction, order cancellations appear under the reviews of the user who cancelled. Carefully package your items with the right box size and shipping label to avoid any buyer's claim of the returned item being damaged on the way back to you. Eek as soon as you said they told you to intercept the package I knew where that was going. Hope it all worked out. Here's how you can cancel a purchase; From the order status tap on "Request cancellation" and choose a reason for requesting a cancellation. Ans:Yes, Mercari's services are available in the USA only. I never would have gotten involved with "intercepting a package" for a $12 item. It provides insurance of $200 in case of loss or damage to the item while in transit. Maybe it's too confusing, or you just don't have the time to deal with it; they're there to handle it for you. However, the actual time it takes for the refund to be available in your account will vary depending on the payment method used. Just had this happen to me an hour ago. Or edit and update an existing listing with pictures of the items the customer wants to buy. Shipping 572. Mercari will likely try to settle out of court in order to protect their public image, but if you're not satisfied with their settlement offer, then don't be afraid to go through the entire process. As a rule of thumb, act fast. If you have a good tracking number and can show that you had the package to USPS before the cancellation, you're guarenteed. Mercari does not reimburse sellers that ship an item after the order was cancelled. The item is no longer available for sale. I will not tolerate big guys stepping all over us little people. Some buyers don't simply nitpick on or make up a story about an item to be refunded for it. I don't know what my options are. However, once you've rated a seller, a refund cannot be requested. The names List Perfectly, Vendoo, Crosslist, Poshmark, Tradesy, Mercari, Depop, Grailed, Facebook Marketplace, eBay, Kidizen, and Etsy, as well as related names, marks, emblems and images are registered trademarks of their respective owners. There is an exception for buyers who cancel because the seller cannot fulfill the order. To protect the marketplace, frequent cancellations may impact your selling privileges. I'm livid right now. If you need to cancel an order or reservation, make sure you check out DoNotPay. When you're in need, DoNotPay is there. Update: My package failed to get intercepted and so it was delivered to the final destination according to the tracking. I ordered a game off of Mercari and the seller shipped it. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. A friendly note, though: Mercari will not honor your claim if your item or account isn't qualified for Seller's Protection (more on this below).