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Now, as a newly private company owned by another private company also strongly affected by the pandemic, we had a much smaller balance sheet and faced an industry shutdown ruining our entire business. It StubHub uses technology to enhance and improve peoples live experiences, and the new flagship store serves as an extension of its award winning customer service. StubHub will send you an email with instructions on how to claim your refund or credit. For more information on StubHub, visitStubHub.comor follow @StubHub onTwitter,FacebookandInstagramorYouTube.com/StubHub. Sukhinder is a strong, dynamic leader who has founded and grown online marketplaces throughout her career, said eBay CEO Devin Wenig. For more information about the company and its global portfolio of online brands, visit www.ebayinc.com. 1 if you bought tickets and you have a problem with them. WebStubhub Corporate is the exclusive B2B division of Stubhub, an eBay company and the worlds largest ticket marketplace. Every order is 100% guaranteed. Give us a call if you need help with something urgent. Somehow, Id have to navigate us through it. StubHub is the largest ticket marketplace in the world and enables fans to Our RSS feed includes all eBay news articles published on this website. All Rights Reserved. Located just two blocks south of Times Square, the flagship store serves as an ideal destination for fans to find the events that are right for them. Together, the StubHub and Ticketbis marketplaces represent tremendous value and opportunity for fans around the world to experience the events they love, whenever and wherever they are. Within a seven-day span, StubHub went from handling more than a billion dollars in ticket sales in any given quarter to almost nothing. Joo Almeida D'Ea Head of Integration Office. StubHub is proud to work with world-class partners - including teams, artists, and venues - to help them connect with their fans, grow their business, and give our customers an amazing event-going experience. WebWe send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration. 4 if you have questions about listing tickets. Surviving wasnt easy. Find startup jobs, tech news and events. Built In is the online community for startups and tech companies. We give them a time frame to offer It's often the quickest way to sort something out. StubHubs New York City flagship was designed by Gensler and is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. We connect fans with their favorite teams, shows and artists and introduce them to the ones theyll love next. If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. Stubhub, Inc. operates as an entertainment ticket agency. Although I couldnt have predicted the pandemic and its implications for StubHub, and the decisions at the end were excruciating to make, I look back on my time as StubHubs president as a success in terms of my ability to deliver outcomes and have impact. For more information on StubHub, visit StubHub.com or follow @StubHub on Twitter, Facebook and Instagram or YouTube.com/StubHub. Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ Founder oftheBoardlist, former president ofStubHub, and author ofChoose Possibility: Take Risks and Thrive (Even When You Fail). WebStubHub has 21 current employee profiles, including Founder Eric Baker. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. StubHubs new flagship store features a full service desk for buying and selling tickets, expert customer service representatives to recommend events and assist fans on site, and an in-venue event space for artist meet and greets, autograph signings and speaking engagements. Search through past posts using the search bar at the top of the forum page. Oscar Ferruz Director of Supply, Primary and Operations. In February of 2020, we sold StubHub for $4 billion. StubHub's US Field Operations team is made up of 80 employees located throughout the country with home offices in New York, Chicago and Los Angeles. The contact number is only for US and Canada. This article was co-authored by wikiHow staff writer, Eric McClure. On March 13, precisely one month after our companys sale, Covid-19 dealt the U.S. entertainment industry a body blow. The Company offers tickets for live sports, music, and theatre events. the exact pickup location and times. By signing up, you acknowledge and accept our privacy policy and consent to receiving emails. NYC Flagship Office - Stubhub. For UK media enquiries, please get in touch with the, Alternatively, you can send us an email at, Customer service all the way to your seat, 2000-2023 StubHub. You can find more information about risks, uncertainties and other factors that could affect our operating results in our most recent Annual Report on Form10-K and subsequent quarterly reports on Form10-Q, copies of which may be obtained by visiting eBays Investor Relations website at https://investors.ebayinc.com or the SEC's website at www.sec.gov. Ticketbis, founded in 2009, is based in Bilbao and Madrid, Spain and became a market leader in Spain in its first year. Level up your tech skills and stay ahead of the curve, A comprehensive look at the most efficient ways to resolve an issue with StubHub. The below posting was originally published on May 24, Winning Together: 1,100 Sellers Attend eBay OPEN in Las Vegas, eBays Mobile App Wraps in One Time Password, Touch ID and Android Wear Support. And after my years-long risk at Joyus, I was ready to jump into leading a successful and well-established consumer service and help it to grow even more. StubHub gets a lot activity from users on Facebook than it does on Twitter. Personally, though, I found it disappointing. We would be the company acquired, not the ones doing the acquiring. Then came the coconut, an event none of us could have predicted. WebStubHub believes everyone deserves access to the joy of live experiences, no matter what their circumstances. Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. If the only thing you know about sports is who wins and who loses, you are missing the highest stakes action of all. Call 1-866-788-2482. Will His AI Plans Be Any Different? "In a world where the richest moments in life are becoming less about the things people have and more about the experiences they have to share, the acquisition of Ticketbis will allow us to connect millions more people with inspiring events, said Scott Cutler, President of StubHub. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. All rights reserved. StubHub doesn't operate in Singapore, so you'll have to place an international call to call the US customer service number (which is the only customer service number) and ask for help. Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. On February 13, 2020, the sale process concluded, and I began mentally preparing for my upcoming departure. Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. StubHubs business was sizable, posting over one billion in annual revenues on close to five billion in annual ticket sales volume. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and the first live entertainment rewards program, Fan Rewards. Musk Made a Mess at Twitter. I expected the job to be challenging and anticipated risks to my professional success related to my leadership execution, competition and changing priorities from our corporate parent. Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. WebStubHub is an American ticket exchange and resale company. Ticketbis makes it easy for users to attend events all over the world. hours. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. In this regard I was right; but major unforeseen risks would also unfold on my journey. Eric McClure is an editing fellow at wikiHow where he has been editing, researching, and creating content since 2019. ", StubHubs extensive assets will add tremendous value for ticketing patrons and sellers worldwide, especially as we continue our expansion into nascent markets, said Ander Michelena, co-founder of Ticketbis. Instead of StubHub acquiring another player in live entertainment, as I had lobbied for, the board concluded that it was time for eBay to sell its non-core assets, including our business, to another player. Call 1-866-788-2482 to speak to a customer service representative from StubHub. Understandably, the situation remained difficult and challenging, with many still frustrated as we managed the tangled mess between sellers, buyers, leagues, venues, and more. The implications for my own role at StubHub were uncertain. It is the tech industrys definitive destination for sharing compelling, first-person accounts of problem-solving on the road to innovation. She has a successful track record scaling and growing businesses internationally. Published and reprinted by permission of Houghton Mifflin Harcourt. The transaction, subject to customary closing conditions, is expected to close in mid-2016. The flagship is located at 1412 Broadway on the corner of Broadway and 39th St in Manhattan. Include your email address to get a message when this question is answered. Built Ins expert contributor network publishes thoughtful, solutions-oriented stories written by innovative tech professionals. Alternatively, StubHubs New York City flagship was designed byGenslerand is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. Depending on who acquired us, I might have the opportunity to lead the company post-sale, or I might not. At StubHub, our mission is simple: help fans find fun. The Stubbers (our name for StubHub employees) I met shared my values, and all shared a passion for live music and sports. He was the winner of the Paul Carroll award for outstanding achievement in creative writing in 2014, and he was a featured reader at the Poetry Foundations Open Door Reading Series in 2015. This article has been viewed 52,013 times. As a small thank you, wed like to offer you a $30 gift card (valid at GoNift.com). Eric Baker Founder. 2697 Lakeville Rd. Stubhub serves customers worldwide. Our business partners include more than 60 teams in MLB, NBA, NHL, MLS and NCAA, plus ESPN, NBC Digital, AEG and Spectra Ticketing & Fan Engagement. Open our virtual assistant, click on "Contact eBay Invites Shoppers to Fill Their Carts with Color at First Virtual Block Party, eBay Connect Pushes Developers to Innovate. Personally, though, I found it disappointing. We connect fans with their favorite teams, shows and artists and introduce them to the ones they'll love next. The acquisition of Ticketbis is StubHubs latest geographic expansion, preceded by the launches in Mexico in May 2016, Germany in September 2015 and the UK in March 2012. Among our most difficult decisions was the need to let go roughly two-thirds of our U.S. business employees given our steep decline in business volume. Arnaud Collin Global Head of Marketing. the most efficient ways to contact StubHub to file complaints, ask for your money back, or get help with an issue youre having. Olivier Ropars Vice President & CMO. WebIndustry: Ticket sales office for sporting events, contract Printer Friendly View Address: 173 W Election Rd Draper, UT, 84020-9492 United States See other locations You should not rely on any forward-looking statements. customersupportuk@stubhub.co.uk. WebNYC Flagship Office - Stubhub. The more I learned about StubHub, the more excited I became. WebStubHub phone numbers 1866 788 2482 4 7 USA & Canada 1800 770 534 0 0 Australia More phone numbers StubHub website www.stubhub.com What is StubHubs email Through technology and world-class customer service, StubHub's store simplifies buying, selling and accessing incredible live experiences. Instead of StubHub acquiring another player in live entertainment, as I had lobbied for we would be the company acquired. After leaving Joyus, I took several months off to evaluate different opportunities to lead a larger company, hopefully in e-commerce. Although we did our best to offer reasonable severance packages and other resources, there is no denying the dislocation and pain people experienced. Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. Our business partners include more than 130 properties in MLB, NBA, NHL, MLS and NCAA, plus AEG, AXS and Spectra Ticketing & Fan Engagement. They mention on their website that you should call their normal customer service number to ask about adding an event. StubHub offers the ability to learn and grow as an engineer at an incredible pace due to small and interconnected teams with engineering management that provides expert guidance and support. WebHow To Contact StubHub Corporate Office Headquarters. Its possible that someone with an identical problem has posted for help before. AtStubHub, our mission is simple: help fans find fun. 3 if you sold tickets already and have an issue. To compare, worldwide StubHub employees have given a rating of 3.4 out of 5. Singh Cassidy will be based in StubHubs San Francisco headquarters. To subscribe, click on the button below and copy the URL into an RSS reader. Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. StubHub Phone NumberCall StubHub customer service faster with GetHuman. Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!StubHub's Best Toll-Free/800 Customer Phone Number. Contacting StubHub - by phone or otherwise. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. For More information on partnership opportunities with StubHub, contact partnerships@stubhub.com. We did the best we could, offering a combination of 120 percent credits on the site toward future purchases and cash refunds in certain states, and trying to communicate transparently. 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By using our site, you agree to our. If youve got an especially unique problem and nobody on the customer service phone line can help you, email might be a good way to get more concrete help. HEADQUARTERS. Pro tip: Each number appears to go to a different department. WebCall us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 Ticketbis will become part of eBay Inc.s StubHub business, the largest ticket marketplace in the U.S. With this acquisition, StubHub will grow its presence across Latin America and Europe and expand into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. These features are designed to create a better end-to-end customer experience for live event-goers and strengthen StubHubs commitment to connecting fans with inspiring event experiences across the globe. The flagship is located at 1412 Broadway on the corner of Broadway and 39th St in Manhattan. 1412 Broadway, New York, 10018, USA. I had closely considered these challenges (the subway) when I took the job, but concluded that I could still thrive and have impact as StubHubs leader. She will report to eBay Inc. CEO Devin Wenig and become a member of eBay's executive leadership team. Continuous feedback and collaboration on setting personal goals, allows engineers and all employees to grow their career in the desired direction. In 2018 and 2019, eBay faced mounting pressure from shareholders. By signing up you are agreeing to receive emails according to our privacy policy. What had initially been a relatively low-risk career move for me with mostly upside morphed into a high-risk situation, with the company now in unexpected peril. Singh Cassidy succeeds Scott Cutler at StubHub, who recently became SVP and head of eBays Americas business unit. The Company offers tickets for live sports, music, and theatre events. Thanks for your message we aim to get back to you within 24 hours. WebWelcome to StubHub Support Support Home / About us Browse by Category Buying Selling Account and Settings Event and Venue About StubHub About us Portal Banner Where to WebWelcome to StubHub Support Support Home / Getting paid Browse by Category Delivering tickets Getting paid Getting paid for your StubHub sale Direct deposit bank info is wrong Updating your default payment method to sell tickets Ways to get paid when selling tickets on StubHub How to see your payment history WebStubHub's corporate address is: 199 Fremont Street, Floor 4 San Francisco, CA 94105 StubHub's corporate address is: 360 Third Street, Suite 400 San Francisco, CA 94107 Welcome to StubHub Support Sign up for News Alerts to receive occasional emails about eBay corporate announcements. Personally, though, I found it disappointing. With the acquisition of Ticketbis in August 2016, throughout the world, StubHub provides the total end-to-end event going experience. Cons We are thrilled to be a part of the eBay family, and we look forward to continuing our innovation in ticketing as part of the StubHub brand.. Since I had no interest in serving as StubHubs number two leader after the merger, he and I agreed amicably that I would depart shortly after the transaction closed. The online secondary ticketing market has been around in the U.S for over a decade, however, in many countries, this type of business model is relatively new and unknown. eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. Check out, All tip submissions are carefully reviewed before being published. If your tickets didn't sell, turn the listing off and the tickets should reappear in your wallet. Check your order confirmation email for WebStubHub uses 5 email formats: 1. first_initial last@stubhub.com (88.9%). Web199 Fremont Street San Francisco, CA 94105 https://www.stubhub.com/ Phone Contacts Main: (415) 222-8400 Customer Service: (866) 788-2482 Customer support is available You can find a list of commonly asked questions for StubHub users online on, Looking for a deal for a future concert? Singh Cassidy has also held senior leadership positions at Google, including President of Googles Asia Pacific and Latin America business for more than five years and started her career at Amazon and Merrill Lynch. If a crisis like this had hit us earlier, wed have been in better shape to weather it. The business owners that power this multibillion dollar industry are changing, and a new era of the business of sports is underway. While StubHub does not offer live chat, they do have a phone number. The best phone number for StubHub is their 866-788-2482 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. How do I get a hold of StubHub? Two big events changed our journey, one of them a subway (an occurrence we could potentially anticipate), the other a coconut (a freakish, truly unexpected event). Sign up for News Alerts to receive occasional emails about eBay corporate announcements. StubHub closes offices in San Francisco and Shanghai StubHub Change is still afoot.