No matter what industry, use case, or level of support you need, weve got you covered. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Login to track your existing support requests. Login here. Thats what were there for. Earning potential. Community. I see myself doing this for many years until I fully retire (if I do) and my cat loves that I am home too!, Flexibility is the most beautiful thing. Message & data rates may apply. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. We source for impact by empowering and celebrating those with initiative. Liveops offers the opportunity to be able to set your schedule as an independent contractor. With the power to choose when, where, and how they provide services, Liveops agents commit to brands they love and have the autonomy to build their businesses alongside these enterprise clients. Flexibility. It's why we've led the industry in virtual, flexible agent services for more than 20 years. The fees paid cover services provided in the two weeks prior to the payment date, if submitted. The agent community sits at the core, and we dont take this lightly. See all features. We call the agent community Liveops Nation. The flexibility to schedule your own hours is one of the best perks of being an independent agent with Liveops. I have children who are active in sports, so it allows me to be there when they need me. Our omnichannel support solutions allow our agents to meet your patients in their preferred communications channel. Forgot your password? To accept cookies continue browsing as normal. We believe every voice matters. Build a thriving work-at-home business providing remote customer service for top brands. At Liveops, we believe in improving people's lives no matter where, when, or how they work. Forgot password? When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Want to become a Liveops agent? great training and continued support. Learn more about us at www.liveops.com. 7,827 Followers. 2-4 weeksMost training is 2-4 weeks. Read more. Single Sign On. Discussion forums provide a space for agents to connect and improve together by way of peer-to-peer encouragement and motivation that nurtures success. Your email address will not be published. The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. Liveops is a legitimate company. A hallmark of Liveops is the idea that learning and improving are never done. View our background and credit check requirements here. See Capabilities for more details. Contact UsBecome an Agent. Earning potential. Sign an Independent Contractor Agreement. Creatively solving problems. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. - Liveops The modern contact center. The Liveops VirtualFlex platform empowers agents to act as an extension of your brand by providing a warm, knowledgeable connection with members and patients at every touchpoint across the continuum of care. Easily connect Okta with Liveops or use any of our other 7000+ pre-built integrations. Easily connect Okta with Liveops or use any of our other 7,400+ pre-built integrations. I love that I can use the empathy and communications skills I learned in school to help customers for the luxury brand I serve through Liveops as well as the patients I treat as a nurse.. This login is to access our Shiftboard online scheduling and people. We've been partnering with Liveops since 2010 for all our inbound needs. Their consistency, professionalism and customer service are unparalleled in the industry. Earning potential. Find Out How & Apply . Liveops. The VirtualFlex platform delivers the right agent at the right time, with the right results. We are passionate about the agent experience, because we know agents have many choices in their careers. Tuition Reimbursement. The application can be defined as the source of truth for a full user profile or as the source of truth for specific attributes on a user profile. They have the soft skills and life experience needed for empathetic member advocacy, with proven increased level of CSAT and NPS ratings. For Okta Admins: To download Okta Agents or browser plugins: Log into the Okta Admin Console. Copyright 2023 Liveops, Inc. All rights reserved. Liveops Job Board. Creates or links a user in the application when assigning the app to a user in Okta. When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Application and Certification Process: To become an Independent Contractor the following are required: Complete an application to Join Liveops Nation, which includes passing a background/credit check. Simplifies onboarding an app for Okta provisioning where the app already has groups configured. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Help source new agents, certify and prepare them to take calls, and build relationships with the agent community. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. To find out more, read our Privacy Policy and Cookie Policy. Hard to get in contact with managers for help. Scottsdale, AZ liveops.com Joined January 2009. The cons are being able to work in your own home. And with these programs, you find that you have a really good chance to help people in need because of COVID or disaster lines in response to tornadoes, fires, floods, and hurricanes You have to remain calm and be there for the callers. Liveops Okta. The background/credit check requires a $45 processing fee paid directly to our vendor. Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. Talent deserves opportunity. Support. The background check requires a $24.99 processing fee paid directly to our vendor. Join the teams that work behind the scenes to make Liveops one of the most innovative companies in the virtual contact center space, including client solutions, IT, program development, workforce management and everything that goes into making our solutions stand out. *****Get the free guide HERE https://www.teacherdaesha.com/getting-started-. There is absolutely no paid training. Your customers deserve the best at every touchpoint. When unexpected events occur like global pandemics health needs can rapidly change. Liveops is a virtual call center offering on-demand virtual agents for enterprise sales and customer service needs. On Fishbowl, you can share insights and advice anonymously with Liveops employees and get real answers from people on the inside. Empathy is part of Liveops agents DNA. Money is amazing, but like every job there are flaws. Join Liveops Nation and experience the freedom and autonomy of being self-employed! How Right Time Schedules Translate to Enhanced Customer Experience Outcomes, Scalable contact center solutions drive results in healthcare, Fueling company growth and patient health a healthcare case study. Without a doubt, they are the most organized company weve ever worked with. Attack Protection. View our background and credit check requirements here. Looks like you have Javascript turned off! Employer Matching Opportunity, 100% Employer Paid Life Insurance With VirtualFlex, theres no need to overstaff. Our virtual, home-based agents are modernizing the contact center world through unmatched talent and flexibility. The background/credit check requires a $45 processing fee paid directly to our vendor. To enable that option, the Duo admin must select the Self-service portal in the Duo Admin Panel. Please review the Liveops basic technology requirements by clicking here. The VirtualFlex platform attracts self-starting agents who deliver great experiences every time. We call this agent community Liveops Nation. Flexibility. Its not easy to find a flexible team of experienced agents who understand your brand. View our background requirements here. Welcome to Liveops Agent Services LLC Shiftboard Login Page. Here's everything you need to succeed with Okta. Push existing Okta groups and their memberships to the application. This network has hard skills in your industry, and soft skills from life experience. Liveops has helped us pass through tough times with an outstanding level of flexibility, especially during the pandemic. My only issues with liveops is the pay amount and the delay in receiving my pay. Flexibility. The workplace culture is amazing. Improving Peoples Lives. Liveops Jobs Calls are made and received for inbound sales, insurance sales, insurance claims, health care, roadside assistance, and general customer service. The VirtualFlex platform also can augment your existing contact center, providing support to your patients while your internal agents attend company-wide meetings. Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. However, if a Service Partner enrolls in a course but does not show up to the first day of class, a $20 No-Show fee will be . I am currently working on my 7th children's book, thanks to the freedom of being an independent agent! Want to become a Liveops agent? With world-class customer support and education to serve multiple professions, we're here to help professionals reach their career goals. With two decades of virtual service experience, Liveops has delivered over a hundred million call interactions and currently generates $2 Billion in client revenue each year. Support. We work in service of our Agents, Clients, and Employees. You can also manage cookies in your browser settings. With Liveops agents, your patients will receive high-quality experiences from a knowledgeable professional. Some roles are also responsible for sourcing third-party clients, then analyzing, optimizing, and creating new scripting for subscription-based products. It's a private, virtual community where agents connect with each other and their program teams to maximize their experience while contracting with Liveops. Our empathetic agent community has experience with one-to-one patient engagement across several different disease states. They are an extension of your organization, and their above average VoC scores show these meaningful connections strengthen your brand. Relationships are built on a strong foundation of trust and You are using an unsupported browser. The only downside is (and it hasn't always been like this) but they have been over hiring and you may find yourself vying for the hours to make a living. When agent success depends on how well they serve your customers, entrepreneurial agents dont have to be told what to do. Virtual. About Liveops. As an agent with Liveops, you are a self-employed independent contractor, not an employee. For example the user profile may come from Active Directory with phone number sourced from another app and written back to Active Directory. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. Liveops provides virtual contact center services that can scale during high-traffic periods without missing a beat with our network of US-based agents. Certification courses provide the learner with critical knowledge related to the client and call types, as well as how to deliver a successful customer experience. (sales@liveops.com) Press & Media. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. Learn how. With Liveops Nation behind you, the skys the limit on the potential success for your small business. The freedom of an entrepreneur. We encourage ideas from everywhere. Log in. Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. Copyright 2023 Liveops, Inc. All rights reserved. Liveops exists to improve peoples lives, and this extends into the agents that connect with your patients and members. Easily connect Okta with Liveops or use any of our other 7,400+ pre-built integrations. LiveOps contracts with programs and companies that need these types of agents, and then they hire the independent agents to handle the calls. Its why weve led the industry in virtual, flexible agent services for more than 20 years. option Add a new device appears in Duo Mobile settings. Find Out How & Apply . As an Independent Contractor Agent, you can: Our Clients look for people who are comfortable: Successful Independent Contractors will have the following skills: As an independent contractor, you will submit invoices and receive payment for completed services. We are seeking Independent Contractor Agents to provide virtual services to our clients customers, spanning a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance, Energy, Government and Tax Support. The best agents arent looking for part-time. They want right-time. Our scalable platform lets agents define their availability. VERY FLEXIBLE, You pay for all your own computer equipment and internet/phone. This doesnt happen automatically, and the VirtualFlex platform has two decades of experience innovating and optimizing the agent journey. Want to become a Liveops agent? The agent community comes together . Save my name, email, and website in this browser for the next time I comment. If you love helping improve peoples lives we want you to work with us. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Please enable it to improve your browsing experience. Weve had the pleasure of working with Liveops for the past two years, adding a new level of professionalism to our needs. When call volumes are low, you pay less. 1099 Independent Contractor offers no benefits, Paid by the minute. Client opportunities may have additional requirements, including expanded client-specific certification. Duo Security for MFA | Okta. We have had the pleasure of working with Liveops for the past two years, where they handled all of our manpower requirements. Remember me. FLEXIBILITY AT SCALE. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. ARISE is most highly rated for Work/life balance and Liveops is most highly rated for Work/life balance.Overall Rating.Overall Rating3.53.7Work/life balance3.94.1Compensation and benefits2.92.9Job security and advancement2.93.0Management3.13.11 more row. When the application is used as a profile master it is possible to define specific attributes to be sourced from another location and written back to the app. Main hustle or side gig its all up to you. You get to dictate when and how often you commit to providing services. Liveops flexible model allows you to build a continuity plan for planned and unplanned spikes. We use cookies to improve your experience on our website. Be prepared to dynamically scale your platform with virtual agents that can mobilize within hours. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. Liveops pays submitted invoices by either check or direct deposit (it is the agent's choice), twice per month in accordance with a regular schedule it pays all vendors.